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Technical Support Consultant

Hager Companies
Technical Support Consultant - St. Louis, MO

Position Summary

Serve as commercial door hardware applications specialist to Hager Companies, its customers, and architectural community. Provide assistance and technical product training to Sales and Customer Service Coordinators, as well as new products training and refresher courses for all product lines.

Essential Functions
  • Provide technical support to the Hager Companies’ sales and customer service departments.
  • Serve as applications support and technical liaison between Hager Companies sales & marketing, customer service, owners, architects, contract distributors, and other channel partners.
  • Support technical bulletins, installation instructions, and other related documents, for insertion onto the Hager catalog and Website.
  • Provide suggestions as to technical information required by all sales and customer service staff members.
  • Handle quality issues with defective product by inputting claims and entering replacement orders for these products.
  • Handle inspections of Returned Goods (RGAs)
  • Provide cross references from competitor’s product via catalogs or Web sites to Hager’s exact or closest product available.
  • Provide support to Customer Service Coordinators with questions on Hager orders as well as answering all calls transferred by them.
  • Create quotes for modifications to existing products to provide custom hardware or to match competitor’s products.
  • Enter keying requirements for basic key systems including keyed alike and keyed different systems.

Position Qualifications Requirements

Education / Knowledge: BS/BA degree or equivalent combination of education and/or experience in other mechanical or electrical fields. AHC/EHC certifications are a plus, but not required.

Experience: Three years of experience in a similar technical position (support or field), or in a customer service position working with product support. Experience does not have to be limited to the door hardware industry. Experience in other mechanical or low voltage fields will be considered (ex: HVAC, mobile electronics, Access Control, audio/video, Networking, appliance repair, computer/cell phone repair, etc.) Understanding of basic low voltage electricity and circuits/relays including electronics troubleshooting is a plus..

Skills: Good verbal and written communication, public relations, public speaking and presentation skills. Project management, attention to detail, and PC skills including experience with Microsoft office products. Mechanical aptitude is important. Must have multi-tasking, analytical and problem-solving skills.

Physical Activities/Demands: Normal office environment which requires the ability to sit, stand, walk, talk, hear, and see. May involve the ability to lift, carry, push, pull or otherwise move objects of up to 15 to 20 pounds, infrequently.

If you are interested in this position, please click here to apply!

Hager Companies is a successful family owned door hardware company that has been in business for 172 years, and is headquartered in St. Louis, MO. The company manufactures and distributes quality door hardware for commercial and residential purposes.

We offer an excellent benefits package and competitive salary. We are an equal opportunity employer committed to workforce diversity.